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The ceremony that serves quality is courteous partly
From;  Author:Stand originally
Part of Ⅰ ceremony courtesy

1, when indicating direction for the guest, how should do?

The service should burn reminder:

(1) big toe bends, clingy forefinger, additionally 4 point to and approach unbend;

(2) arm unbend, the direction that finger tip face indicates;

(Skill of 3) male employee is strong, female employee skill is elegant;

(4) cannot be a guest to indicate direction with a finger.

2, when transmissive bill gives a visitor, how to do?

The service should burn reminder:

(Pitch of 1) the upper part of the body;

(2) check writing is opposite guest;

(3) is like a guest to sign sheet, answer to open the cap of a pen, nib to oneself, hand with left hand next guest.

3, accept or when transmissive calling card, should manage like where?

The service should burn reminder:

(1) is accepted with both hands or show send calling card;

(2) reads aloud the title that gives the opposite party on calling card and full name at the same time;

(The calling card of 3) the other side wants the receive and keep in putting a reel, cannot lose at will put;

(4) is like calling card to was not taken, want to express regret to the other side.

4, when riding elevator together with the guest, should manage like where?

The service should burn reminder:

(When 1) ladder door opens, answer to pin elevator induction switch actively with the hand, with making ladder door is shut.

(2) smile sends one's respects to a guest, another hand make guide a pose to ask a guest to enter elevator;

(After 3) enters elevator, should stand to be indicated at floor board before, consult guest place wants arrival floor and press ladder for the guest;

(4) is like midway to leave elevator at the guest first, should say voice to the guest " I am sorry " or " adieu " .

5, how to receive correctly hear a telephone call?

The service should burn reminder:

(1) ring 3 must receive in sound listen;

(2) sends one's respects to the other side: "Hello " ;

(The capacity that 3) indicates him (place branch or post) ;

(4) is not usable " hello, hello, feed " .

6, how to stop a phone with right kind?

The service should burn reminder:

(1) should use a last word: "What thing to still have can I help? " , " adieu " .

(The other side such as 2) puts down stethoscope again after ring off first;

(3) puts down stethoscope gently, cannot " phut " abruptly hang up.

7, when be being called to enter a room by the guest, should manage like where?

The service should burn reminder:

(When 1) is called to enter a room by the guest, the clerk should knock outside preexistence door, sign up for the identity: "Hello, clerk " , ask for so that the guest agrees with rear accessibility room;
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